Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: We offer an extensive array of premium services beyond just cars and accessories, including modified parts. Our additional services encompass showroom design, strategic marketing planning, and comprehensive agency planning, among others.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:We provide small and medium-sized cars with EU certification from renowned brands such as BYD, Skyworth, and Volkswagen id. Each EU-certified vehicle is accompanied by the necessary documentation to ensure seamless customs clearance. Certain global regions, including the EU and Brazil, mandate EU certification for vehicle importation.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service involves procuring brand new cars from China and selling them internationally under the same conditions as used cars. Despite the new status of the car, it undergoes re-clearance upon arrival at the destination customs. The vehicle's mileage, condition, and factory technical specifications are thoroughly inspected. Compliance with local standards allows it to be recognized as a new car.
Q11: How to guarantee my order after placing an order?
A11: We meticulously track your order, providing production videos throughout the entire process. Post-delivery, we continue to track and update you on the car's location until it reaches you. Additionally, our dedicated customer service team is always available to address any follow-up feedback you may have.
Q12: How do you make our business long-term and good relationship?
A12: We ensure excellent quality and competitive pricing so our customers can maximize benefits. We cherish every customer, treating them as friends, and engage in sincere business practices aimed at fostering lasting relationships.
Q13: Why should you buy from us and not from other suppliers?
A13: We offer an unparalleled selection of every brand of cars you desire. As the pioneering leader in Chinese vehicle exportation, we boast the most resourceful suppliers and partnerships.
We can source any brand of EV cars as per your request and expedite shipping to yourlocation. Whether you are a personal buyer or ann agent, we deliver exceptional service and strive to offer the most competitive prices possible.
Whale Autos is a professional company with 15 years of expertise in automobile sales.
Our ultimate aim is customer satisfaction. Understanding that purchasing a car is a significant investment, we are dedicated to ensuring that every customer enjoys the best experience in choosing, buying, and owning a car.
With strong relationships with major car manufacturers, dealers, and suppliers, we provide a comprehensive selection of vehicles spanning various brands, models, and price ranges.
Renowned for our professionalism, reliability, and integrity, we believe that cars are integral to life, offering convenience and comfort. Our mission is to be the most trusted automotive sales partner for our customers.
If you seek a dependable car sales company, reach out to Whale U-car(Shanghai) Import And ExportCo., LTD. We eagerly anticipate collaborating with you and are dedicated to delivering unparalleled service and support.
For bulk orders, pricing is open to negotiation to ensure you receive the best possible value.
Should you have any additional queries, please do not hesitate to reach out to us at your convenience!