Q1. How to place an order?
A1.1. Begin by contacting our customer service team to confirm freight and detailed product information, such as the model, configuration, and quantity. (You may also arrange your own freight forwarding).
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We'll provide you with a Proforma Invoice that includes all product details based on your final decision.
3. Arrange a 30% payment to our bank account. Upon receipt, we will begin preparing your products.
The typical production cycle spans 10-15 days, but specific delivery times can vary based on your order's configuration and quantity.
4. Once the products are ready, complete the remaining balance payment, and we'll arrange for the freight forwarder to deliver your order.
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. Throughout this process, our customer service team will monitor the shipment and notify you as it approaches and arrives, ensuring you're well-prepared for customs clearance and other related matters.
6. Upon receiving your items, our dedicated after-sales team will be available for any follow-up support and feedback.
Q2.Which brand electric car could you supply?
A2: We offer a wide range of electric cars, including renowned brands like BYD, Li Auto, Changan, Mercedes-Benz, Toyota, Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW, and many more. Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We offer flexible payment terms, including T/T, L/C, and Cash.
Q4. What is your minimum order quantity?
A4: Our minimum order quantity is flexible, and we offer significant discounts for large orders.
Q5:What is your shipping method?
A5: We offer multiple shipping methods, including sea, trailer, rail via containers, LCL, and RO-RO vessels, depending on your requirements. Additionally, we provide the most economical shipping options.
Q6:How long is your delivery time?
A6: If we have stock, delivery typically takes 5-10 days. If not, it may take 25-30 days to arrange shipping.0 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we conduct 100% testing on all products before delivery to ensure quality and performance.
Q8:What is your distributor support policy in international markets?
A8: At Whale U-car, we go beyond just offering cars and accessories. Our suite of services includes modified parts, showroom design, marketing planning, agency planning, and much more to cater to all your automotive needs.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Our small and medium-sized cars, including brands like BYD, Skyworth, and Volkswagen, come with EU certification. These vehicles are accompanied by the necessary documents to ensure smooth customs clearance. Certain regions, such as the EU and Brazil, mandate EU certification for vehicle importation.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service involves sourcing brand-new vehicles from China and selling them internationally, similar to used car transactions. Upon arrival at the destination's customs, the vehicle undergoes checks for mileage, condition, and factory specifications. If it meets local standards, it is classified as a new car.
Q11: How to guarantee my order after placing an order?
A11: We provide comprehensive order tracking and production videos throughout the process. Post-delivery, we continue to track the vehicle's location until it reaches you. Dedicated customer service is available for any follow-up support.
Q12: How do you make our business long-term and good relationship?
A12: We maintain high quality and competitive prices to ensure you benefit. We value every customer as a friend and are committed to building genuine, long-lasting business relationships.
Q13: why should you buy from us not from other suppliers?
A13: We offer every brand of cars you desire. As a pioneer in the Chinese vehicle exporting business, we have established the most resourceful supplier and partnership networks.
We can source any brand of electric vehicles (EVs) you need and ship them to yourlocation promptly. Whether you are a personal buyer or ann agent, we provide excellent service and strive to offer the best prices available.
Whale Autos is a professional company with over 15 years of experience in automobile sales.
Our primary goal is customer satisfaction. We recognize that purchasing a car is a significant investment, and we are dedicated to providing the best experience in selecting, buying, and owning a vehicle.
We have established strong relationships with major car manufacturers, dealers, and suppliers, offering a diverse selection of vehicles across various brands, models, and price points.
Renowned for our professionalism, reliability, and integrity, we believe cars enhance life's convenience and comfort. Our mission is to be the most trusted automotive sales partner for our customers.
If you are seeking a trustworthy car sales company, please contact Whale U-car(Shanghai) Import and Export: The epitome of excellence in global trade.Co., LTD. We eagerly anticipate collaborating with you, ensuring exceptional service and unwavering support.
Flexible Pricing: Larger quantities unlock exclusive, negotiable pricing.
Have more questions? Our team is here to assist you. Don't hesitate to reach out!